"Crystal Thomas, MCM has recently completed a staff training program here at The Los Angeles Country Club. Working with a long-tenured staff, Crystal was able to help them recognize the need for change, and used techniques personalized to our club to identify areas in which our team could improve. With Crystal’s strong emphasis on team unity, we now have a better focus on how to achieve goals through trust in one another, and the team has spent less time assigning blame, and more time focusing on how the team can continually look for ways to improve the services we offer our membership.
I wholeheartedly endorse Crystal for any organization, who is looking for ways to get the most out of their employees. Please feel free to contact me if I can be of any assistance."
Eric Gregory, CCM
Clubhouse Manager
The Los Angeles Country Club
"I want to thank you for working with my department heads and front line staff this year. I have seen dramatic improvements in the attitude, efficiency, and quality of work from my staff. You really hit the nail on the head for what we were trying to get across to our managers. The positive results have been noticed and appreciated by our membership and our Board of Directors.The programs were informative, entertaining and the hands-on exercises made it easy to incorporate into our operation. Country Club employees can be a tough audience, but you did a terrific job of motivating and educating them. The survey feedback validated that everyone came away with great ideas, which could be implemented immediately.Your ability to customize each workshop was a key to your success as you were able to use our terminology and real life examples, which really resonated with my managers. Thank you again for the excellent programs you presented and we look forward to having you back in the future."
Greg Sullivan
General Manager
Rolling Hills Country Club
"It is with great pleasure that I write this letter in support of Crystal Thomas, MCM, CHE for chapter education and club support programs. I have known Crystal since 1999 when we took our Certification Review Course together and since then Crystal has been blazing a trail towards forward thinking in the Club Management world.
Crystal Clear Concepts, Inc. is the future of professional education for our profession. Crystal’s multidimensional training methods, varied topics and accelerated learning curriculum are unparalleled. Crystal’s teachings forces us to stretch and think outside of our comfort zones, challenging each and every one of us to become better tomorrow than we are today.
Recently I had the magnificent pleasure of having Crystal host an education workshop for the New England Club Managers Association. Based on her background and the economic turbulence that our economy had been experiencing, as education chair I wanted something real, addressing the immediacy of our new world order. Crystal delivered a terrific session that was both current and relevant and was titled “A Whole New World”.
Crystal is a positive educator, forcing us to look at what, how, and why we do what we do in a new, shifted perspective. Crystal and her team are bringing Club Management education to our front doorsteps via her web based programs and progressive thinking. We have just seen the beginning from Crystal Clear Concepts, Inc. and for all that has been accomplished in a very short time I support Crystal’s education and club support programs wholeheartedly."
J. Brent Tartamella
General Manager
NECMA Education Chairman 2008
"This past year our Chapter had the privilege to invite Crystal Thomas, MCM, CHE, to be our featured speaker for a chapter education program. Her training was the highest rated event for the year!
Crystal Clear Concepts Inc., is a company whose purpose is to train all levels of leadership and front line to excel in the workplace. Crystal has created the Supervisory Training Program for the Club Managers Association of Southern California. This new program is an innovative way to provide educational opportunities for Mid-Management and Supervisors. The Club Managers Association of America has approved this new program, and members can earn education credits by attending these web-based trainings via conference call!
Crystal is dedicated to her work, her family and most of all, to support in the development of others. As the Education Chair and a CMAA member I would highly recommend Crystal Clear Concepts, Inc. for training within your chapter and or club."
Daniel Somogyi, CCM
General Manager of Santa Barbara Polo & Racquet Club and
Education Chair of Club Managers Association of Southern California
"After working with Crystal Clear Concepts, Inc., our club is getting along very well. I’m afforded respect and opportunity for growth unprecedented in this club. Crystal Clear Concepts, Inc. brought a holistic and very systematic approach to our team training. The trainings were highly customized for our club’s needs.
Crystal Thomas was very energetic, engaging and enthusiastic. She was able to read the different personalities of our management team and invited everyone to participate during the sessions. Crystal provided a straight forward approach, with the ability to connect fully and quickly with people. Her insights gave her the ability to read people, recognizing the strengths and weaknesses of each team member and allowing her to cut to the heart of our club’s issues. Crystal’s no-nonsense approach provided definite value.
In addition to the team trainings, she provided countless hours of individual coaching to the management team. These individual coaching sessions were the cornerstone of our Team Development.
I highly recommend Crystal Clear Concepts, Inc. to partner with you to take your club and its team to the next level."
Gustavo Muzzolon, CEC
Club House Manager of Carolina Country Club
“As the new General Manager at the University of Washington Club I have found Crystal Clear Concepts to be invaluable. Crystal held a retreat with the management team focusing on team building and an etiquette luncheon with the wait staff. Both were beneficial and inspiring.
Crystal brings knowledge, passion and enthusiasm to her work. It is contagious. She worked with the management team, helping us identify the traits necessary for our team to succeed and provided us with a road map.
I look forward to doing more work with Crystal. Her expertise, teaching and training will only facilitate my growth as the General Manger as well as the team's, allowing us to fulfill our vision for a successful club.”
Alexandra Chordas
General Manager of The University of Washington Club
“…I would tell anybody who is interested that it is a great way to learn. The technology is such that you feel as though you are in a classroom but you do not have to spend hours commuting to different clubs in Los Angeles traffic. Crystal is an extremely knowledgeable instructor and the topics are chosen with great care. I highly recommend the courses.”
Kurt Wohlgemuth
Front Desk Manager
The Riviera Country Club
“I have enrolled one of our Captains in the program… he is on the right track and we can see a big difference. …he can't wait to begin the second part. He is a much more valuable member of our team at this point.”
Steve Hockett CCM
General Manager
Oakmont Country Club
“[T]he work you are doing… is rapidly changing the culture of my …staff… [after] only five weeks, I am already noticing a tremendous change in attitude, work ethic, and organization. What a difference you have made in such a short time.”
Ron Banaszak CCM
General Manager
Long Beach Yacht Club
“…The class has been very beneficial to me in various ways as it does not take a lot of time out of my schedule and yet covers a great deal of material in a one hour span from the convenience of your office. This class also gives me the opportunity to review the prior class recordings… which is a huge plus for me as well. … [I have received] great insight regarding time management, self evaluation, leadership skills and the steps I need to take to better myself as a manager. I look forward to each class and I will definitely be looking forward to Power Performance Part II.”
Elaine Patrikas
Assistant Food and Beverage Director
Old Ranch Country Club
“I was amazed that 12 hours could pass by so quickly and that I was disappointed that it was over. I learned a lot about myself and my staff and received the insight and excitement to want to move our operations into the future.”
Lynne McDaniel
Director of Catering
Old Ranch Country Club
“I am very lucky I took the Crystal Clear Concepts “The Fast Track to Increased Catering Revenues” seminar. I loved the Persogenics Communication part of the seminar. It changed my life completely.”
Francisco Posadas
Catering Director Assistant
Bel Air Country Club
“Crystal Clear Concepts gets to the point about how to be a successful (Catering) Professional. Time well spent.”
Smiljana Pavichevich
Catering Manager
Los Angeles Athletic Club
“The valuable information was condensed into a well-prepared, thought-provoking seminar. Although it was 12 hours in length, the variations in the material and forms of presentation kept me focused and well-rewarded at conclusion. A true sense of accomplishment.”
Carol Philips
Director of Catering
Riviera Country Club
“I really appreciated the blend of the “technical stuff” – numbers, worksheets, menu mix, etc and the inspirational, people-side. It’s great to learn new approaches to budgeting and planning, and have the motivation to go back to work and implement it. Definitely a full day well spent! Thank you.”
Jodi Oliver
Catering Coordinator
Old Ranch Country Club |
